All orders will be dispatched by 2pm Mon-Friday. We will send you an email with your tracking details as soon as your item/s leaves the building.

Please email us at sales@comfypet.co.nz with your purchase number and a photo or video of the damaged item so that we may assist you in getting a replacement.

Credit card refunds can take up to 5-10 business days to appear on your bank statement. If the refund is made through a Bank Account, expect up to 2-3 business days.

No problem just email us at sales@comfypet.co.nz with your purchase number so that we may assist you in getting a replacement.

Yes, our products are available at pet stores in New Zealand; however, if the local pet shop in your area does not already work with us, you should let them know that all they have to do is get in touch with us, and we would be happy to provide them with our goods.