Within the shopping cart's section, there is a box in which you can enter your request. Let us know if you like a colour that you have seen on any of our other models, and we will do our best to accommodate your request to have that colour applied to this model.

Because we construct each of our trees in-house, we are able to fulfil the majority of our customers' needs. There is a possibility that this will incur additional costs, however we will tell you of these costs before we construct your unit.

Once more, this is something that we are able to perform for an additional fee. You can send us an email with your request, and we will respond with a price estimate.

That is dependent upon your feline friend. Sisal is durable enough to survive the claws of a cat for many months or even years. Nevertheless, some felines like the plusher texture of carpet.

If you choose one of our bigger cat trees, it may take a bit longer to arrive as these units are made to order. Your tracking information will be sent to you immediately after your item/s are shipped. To transport them around New Zealand, for our larger trees we strap and pack them on pallets once they've left our factory you will be contacted by our bulk freight company.

Absolutely not! Each of our cat trees is shipped out of our factory in a completely built state. Once our cat trees have been delivered, you will not need to screw or glue them together.

We do, and we've already sent New Yorkers to Australia. It is not cheap, and you must email us with your address to receive a firm quote. The cost of shipping a New Yorker to Brisbane, Sydney, Melbourne, or Adelaide by sea is around $1227.35.

We do not pass on the complete cost of freight because it is prohibitively expensive to ship huge cat trees within New Zealand. Consider that transporting a New Yorker to your location would be similar to sending a sizable refrigerator there.

Yes, if it's one of our own. If it's possible to bring it to our facility, we can usually have it restored to its original condition within a week. A fee will be charged if you live in Auckland and want us to pick up and drop off.

Depending on the model, most cat trees only require the uprights to be refurbished. Single posts typically range between $40 and $70, and large cat trees require an email with a photo so that we can provide you with an accurate quote.

We are unable to do so due to the fact that the vast majority of scratching posts sold in pet stores are constructed of cardboard, which makes it difficult for our carpet to adhere to.